From: A.H. and D.H

Michael,

I wanted to follow up with you after the whole financial transaction was completed on our house. As I stated previously, we think you did a fantastic job in getting our home sold... your professionalism and hard work convinced us... and we're glad we selected you. You really showed a good understanding of the local market. Frankly speaking, your understanding was superior than that demonstrated by other agents we interviewed who have been selling in Charlotte for years.

Being out of state made it so much more stressful on us, but you really took much of that stress away by not only being available whenever we called or emailed, but also by taking care of absolutely everything. From creating the marketing materials, to following up on each showing, to keeping an eye on the property, as well as many other things. Even some things you really didn't need to do - but you did it all anyway - and we really appreciate that. And working late into the night to accommodate the time zone differences while we were out of the country and needed to negotiate the offer - well, that was incredibly helpful and beyond our expectations.

In the end, you got us a price we were happy with and followed up on all the little things to make it happen. Thank you again.

From: L.P and R.P.

Where do I start. Well, in early June 2006 my wife and I decided to move from New York to Charlotte to be closer to family and for a better quality of life.  I contacted a business acquaintance in Charlotte and asked if he knew of a good realtor. His response was " why yes his name is Michael Bannett, I wouldn't think of looking for a home with anyone else".  Well we are starting our 3rd week of living in Charlotte and I too am here to sing the praises of Michael Bannett.  

I contacted Michael and told him of our plans and the kind of location and house we were looking for.  I had researched the areas for weeks and felt like I already knew the area.  My wife and I arrived for a 3 day whirlwind search for a home in Charlotte having already been in contract for the sale of our home in New York.  Michael met us at our hotel and took us to his office where we went through listings and hit the road until it got dark.  Over the next few days Michael let us find our way through the vision of a home that we had and what Charlotte had to offer.  His patience, sense of humor and client service focus made the search through 52 homes something we actually enjoyed.  He constantly kept our spirits up and we eventually found the home that was perfect for my wife and I. This home and location bore no resemblance to the one that I described to Michael in our initial conversation.  Michael let us come to the realization that New York doesn't exist in Charlotte and he never once suggested, pushed or directed us to something that we didn't want.   

Well we expected that once we signed the contract Michael would just wait until closing day for the commission check to come in. Well we should have known he would be different.  He helped us locate a house inspector, did a pre-walk through of the list of items the builder discovered so that everything would be perfect for the real walk through on the day of closing.  He also helped our sons find a townhouse to rent which they both love.  I think the thing that most impressed me about Michael, is that my wife and I are very independent people and never look for favors from anyone but Michael's genuine caring made us feel so comfortable in accepting his help.

THANK YOU!   

From: A.L.

I am writing to make you aware of the outstanding service my husband and I received from agent Michael Bannett during the process of searching for and purchasing our first home. It was by chance that we happened to begin working with Michael when I called the office inquiring about local properties.

From the time of our first phone conversation, Michael was diligent in helping us find the perfect home for our needs. When we first started searching for a home, my husband and I were not exactly sure what type of property we were interested in purchasing. Michael knew just the properties to show us to provide us with a sense of our “options” within the criteria we had discussed. As first time buyers we were very attracted to Michael’s vast knowledge of properties and neighborhoods in the area. Michael had a wealth of information to offer us about each and every neighborhood and home that we visited over a six month time period. If we left a property with unanswered questions, Michael was prompt in contacting us with answers within minutes or hours of the showing.

Particularly notable was Michael’s willingness to work around our schedule when making appointments. Michael called and emailed us with new listings practically the moment they became available. If we expressed even the slightest interest in a property, Michael made sure that we saw it within 24 hours. House-hunting with Michael was fun as a direct result of his passion for helping others and his knack for finding a perfect match.

When we finally did find the property we wanted to buy, Michael astonished us once more with his dedication to us as his clients. We walked through our home for the second time on a Friday night, at which time we decided to make an offer, As soon as we said the word, Michael brought us back to his office where he guided us through writing our offer with remarkable expertise. We were truly amazed by the ease we felt at what has proven for others to be a very stressful time.

In the 2 months between writing our offer and making settlement on our property, Michael continued to go above and beyond his duties as our real estate agent. Amongst countless other “acts of kindness”, Michael took it upon himself to go to Home Depot on a Sunday afternoon to gather estimates for us on windows we were hoping to replace in (what was soon to be) our new home.

With Michael overseeing our settlement, it did not come as a surprise to us that it went off without a hitch. Based on positive experience after experience, we had come to expect nothing but the best from Michael Bannett. We could not have wished for a more exceptional real estate agent than Michael and we truly look forward to working with him again in the future.

Sincerely,
A.L.

From: S.L.

Michael,

Now that the we have had a chance to settle in, I wanted to take this opportunity to express my sincere thanks for the wonderful job you did regarding our recent move. As I am sure you are well aware, relocating a family hundreds of miles can be a challenging experience. From our first long distance phone conversation, I was put at ease by your warm and friendly approach and your sincere desire to help us find the perfect home. The many hours of research you invested sorting through hundreds of MLS listings and performing in person pre-screening viewings helped to narrow down our possible choices dramatically.

Your generous offer to spend three full days with us on our first visit to Charlotte was unbelievable. I cannot thank you enough for the patience you exhibited during those three days and the kindness you extended to my family. Not once, did you make us feel as if we were intruding on your time or that you had other business to attend to. You made us your first priority and it was very much appreciated. When we left Charlotte that Sunday with a contract for our new home in hand, we were all understandably tired but at the same elated.

From past experience, once the contract is signed the only other real interaction with the realtor is to arrange the walk through and show up at the closing. Due to the long distance involved, coupled with a conflict on the closing of our old house we were unable to personally participate in either the walk through or the closing. Once again you stepped in and assured us you would handle everything. Not only did you provide us with numerous contacts for a closing attorney and home inspectors but you personally accompanied the inspector throughout the inspection, called us immediately afterwards to report his findings and stayed on top of the builder to make certain he completed all necessary repairs prior to our scheduled closing. You then took the extra step to perform the pre-closing inspection on our behalf to make sure everything was ready for us to move in.

Since we were not able to attend the closing, you once again were kind enough to represent our interests and upon hearing we had arrived in Charlotte, immediately drove to the site of our new home to personally hand us the keys. Once inside, we could not help but notice your generous and thoughtful house warming basket containing many items typically needed on the first day in a new home. All in all, we could not be happier with the service you provided and we wish you continued success as you build your customer base.

Warmest Regards,