| What ASA means to
the consumer
When your vehicle is repaired by an Automotive Service Association (ASA)
member-business, you can expect the following:
An attentiveness to
you, the customer. ASA members work to earn and keep your satisfaction and
trust. An average of 77 percent of customers are repeat customers.
Repairs and service
backed by years of experience. The average ASA shop is 22 years old and 89
percent of ASA members are part of family-owned businesses.
Adherence to ASA's Code
of Ethics that outlines professional business practices.
Accurate diagnosis and
repairs. ASA members stay up-to-date with evolving vehicle technology by
attending technical education classes.
Access to information.
By belonging to ASA, members have access to more than 30 association benefits,
including the latest technical and management education, and regulatory
information.
Code of Ethics
The owners and managers of automotive service businesses
that belong to the Automotive Service Association (ASA) agree to adhere to a
Code of Ethics. ASA's Code of Ethics is the automotive service industry's
standard for professional business practices.
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To perform high quality repair service at a fair and just price.
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To use only proven merchandise of high quality distributed by
reputable firms.
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To employ the best skilled technicians obtainable.
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To furnish an itemized invoice for fairly priced parts and
services that clearly identifies any used or remanufactured parts.
Replaced parts may be inspected upon request.
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To have a sense of personal obligation to each customer.
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To promote good will between the motorist and members of the
association.
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To recommend corrective and maintenance services, explaining to
the customer which of these are required to correct existing
problems and which are for preventive maintenance.
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To offer the customer a price estimate for work to be performed.
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To furnish or post copies of any warranties covering parts or
services.
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To obtain prior authorization for all work done, in writing, or by
other means satisfactory to the customer.
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To notify the customer if appointments or completion promises
cannot be kept.
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To maintain customer service records for one year or more.
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To exercise reasonable care for the customer's property while in
our possession.
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To maintain a system for fair settlement of customer's complaints.
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To cooperate with established consumer complaint mediation
activities.
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To uphold the high standards of our profession and always seek to
correct any and all abuses within the automotive industry.
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To uphold the integrity of all members of the Automotive Service
Association.
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